TW401 True Wireless Earbuds (2nd Gen)
14SW-TW401 True Wireless Earphones or Earbuds offer freedom from wires as it immerses you in rich, deep sound made better with noise isolation and a secure, comfortable fit.
Our 2020 revision offers everything you love about these earbuds plus improved connectivity and matte black charging case design.
Questions? Email us at help@straussandwagner.com or call us at (917) 957-1634 .
In The Box
1 x Bluetooth Earphones
1 x USB Charging Cable
1 x User Manual [download as PDF]
3 Pairs of ear tips
Specs
| Bluetooth | Realtek, 5.0 |
| Profile Support | HSP1.2, HFP1.6, A2DP1.3, AVRCP1.6 |
| Standby time | about 120 hours |
| Talk Time | 3hrs/charge |
| Music Play Time | 3-4hrs/charge (@ 80% Volume) |
| Case Charging Capacity | 3x charge |
| Charging Time | ~1hr |
| Transmission Distance | ~32ft (10m) |
| Frequency Response | 20Hz-20kHz |
| Impedance | 16Ω ± 15% |
| TYP Sensitivity | -90dbm |
| Driver | 6mm |
| Charging input | 500mAh/5V |
| Headphone Battery | 40mAh/3.7V |
| Charging Battery | 300mAh/3.7V |
| Frequency Range | 2.402 G - 2.480 G |
| Ambient Temperature | +14/+122°F (-10/+50°C) |
| Warranty | 1 year |
Read what the reviewers are saying. Also, check out our blog.
Troubleshooting:
The TW401 earphones are NOT made to withstand heavy sweating. They do not have a water resistance rating, and therefore we do NOT recommend using them for sports/fitness/gym. Please see our SPW301 Sports Earphones for your exercise needs.
Issues Charging:
- Upon receiving the package, the case needs to be charged at least ONE hour and then earbuds need to be charged minimum of TWO hours before using them
- Make sure the tiny piece of plastic on the yellow contacts on both earbuds is removed before charging them in the case
- If the original charging cable is lost or damaged, you will need to replace it with a hi-res cable. A low quality cable will cause charging problems for the case
- Lithium battery needs to get charged every 3 months while not using. Some batteries might incur problems after a long time of not getting charged
Reset connection to device:
- Begin with both earbuds in the charging case
- Disconnect Bluetooth on your device
- Delete the earphones from your device's memorized Bluetooth device list
- Take both earbuds out at the same time
- Connect back to Bluetooth
Reset earbuds:
- Take both earbuds out of the case at the same time
- Click both earbuds 5 times (this is the reset method)
- Put both earbuds back into the charging case (re-activating)
- Take out both earbuds again (both earbuds flashing blue lights means pairing, until one light goes off, which means they paired successfully)
Reset both connection and earbuds [for pairing issues, music not playing, etc]:
- Make sure the charging case and earbuds are fully charged using the original charging cable
- Begin with both earbuds in the charging case
- Disconnect Bluetooth on your device
- Delete the earphones from your device's memorized Bluetooth device list
- Take both earbuds out of the case at the same time
- Click both earbuds 5 times (this is the reset method)
- Put both earbuds back into the charging case (re-activating)
- Take out both earbuds again (both earbuds flashing blue lights means pairing, until one light goes off, which means they paired successfully)
- Connect back to Bluetooth
Pairing issues [if only one side is pairing]:
- Begin with both earbuds in the charging case
- Open the lid and note which of the earbuds is blinking
- Press and hold the top button of the earbud that is not blinking until it starts blinking too
- Remove both earbuds from the case and they should both begin pairing with the device
Contact issues [earbuds not firmly contacting with charging case]:
- Place earbuds into charging case
- Close the lid
- As long as the lid can be closed properly, earbuds will get charged (charging case indicator light on = charging)
Other:
- The buttons do NOT work unless the earbuds are connected to a device
- Make sure the charging case has enough power to charge both earbuds
- Make sure the charging pin is cleaned with alcohol
- Make sure the golden connect port and the golden charge pin is clean
If that doesn't help, please see our warranty page for further assistance.
TW401 True Wireless Earbuds (2nd Gen)
United StatesI am 73 yrs old. I have been listening to music of all types my entire life. When headphones came out, had to have them. A great many plug-in type earphones, some not to bad. I have a hang around the neck bluetooth type that is ok. The TW401 True Wireless Earbuds have the most true sound that I have experienced. I read reviews online of different brands. These sounded like a good bet, so I ordered a set in Dec. 2020. As of this review, it is now at the end of Feb. 2021. Low tones are great, and mid and upper highs are all there. Had to try different tips to find my fit. Not a problem, many kits out there to try. Hope this was not too much rambling. All in all a great choice. Thanx
United States United StatesSound quality is great, and battery life is good as well. I have no complains!
United StatesI got these specifically for the seemingly better range when it comes to ambient and electronic music. I'm very happy with this purchase. Great low end too, my dives into metal have me feeling these earbuds achieve the best of both worlds.
United StatesAs most will say, the bass on these earbuds is strong and well balanced. I had to try a few different tips before finding the size that fit my ear to give me a powerful bass without sounding muddled, but once I did I was very impressed. They can be difficult to position at times and can quickly give you ear fatigue if positioned the wrong way, but for the most part they have a comfortable fit with a sleek design. Very satisfied with these earbuds. Easily the best 'on a budget' true wireless pair I've seen.