SW-TW401 True Wireless Earphones or Earbuds offer freedom from wires as it immerses you in rich, deep sound made better with noise isolation and a secure, comfortable fit.
Our 2020 revision offers everything you love about these earbuds plus improved connectivity and matte black charging case design.
Questions? Email us at help@straussandwagner.com or call us at (917) 957-1634 .
In The Box
1 x Bluetooth Earphones
1 x USB Charging Cable
1 x User Manual [download as PDF]
3 Pairs of ear tips
Specs
| Bluetooth |
Realtek, 5.0 |
| Profile Support |
HSP1.2, HFP1.6, A2DP1.3, AVRCP1.6 |
| Standby time |
about 120 hours |
| Talk Time |
3hrs/charge |
| Music Play Time |
3-4hrs/charge (@ 80% Volume)
|
| Case Charging Capacity |
3x charge |
| Charging Time |
~1hr |
| Transmission Distance |
~32ft (10m) |
| Frequency Response |
20Hz-20kHz |
| Impedance |
16Ω ± 15% |
| TYP Sensitivity |
-90dbm |
| Driver |
6mm |
| Charging input |
500mAh/5V |
| Headphone Battery |
40mAh/3.7V |
| Charging Battery |
300mAh/3.7V |
| Frequency Range |
2.402 G - 2.480 G |
| Ambient Temperature |
+14/+122°F (-10/+50°C) |
| Warranty |
1 year |
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Troubleshooting:
The TW401 earphones are NOT made to withstand heavy sweating. They do not have a water resistance rating, and therefore we do NOT recommend using them for sports/fitness/gym. Please see our SPW301 Sports Earphones for your exercise needs.
Issues Charging:
- Upon receiving the package, the case needs to be charged at least ONE hour and then earbuds need to be charged minimum of TWO hours before using them
- Make sure the tiny piece of plastic on the yellow contacts on both earbuds is removed before charging them in the case
- If the original charging cable is lost or damaged, you will need to replace it with a hi-res cable. A low quality cable will cause charging problems for the case
- Lithium battery needs to get charged every 3 months while not using. Some batteries might incur problems after a long time of not getting charged
Reset connection to device:
- Begin with both earbuds in the charging case
- Disconnect Bluetooth on your device
- Delete the earphones from your device's memorized Bluetooth device list
- Take both earbuds out at the same time
- Connect back to Bluetooth
Reset earbuds:
- Take both earbuds out of the case at the same time
- Click both earbuds 5 times (this is the reset method)
- Put both earbuds back into the charging case (re-activating)
- Take out both earbuds again (both earbuds flashing blue lights means pairing, until one light goes off, which means they paired successfully)
Reset both connection and earbuds [for pairing issues, music not playing, etc]:
- Make sure the charging case and earbuds are fully charged
- Begin with both earbuds in the charging case
- Disconnect Bluetooth on your device
- Delete the earphones from your device's memorized Bluetooth device list
- Take both earbuds out of the case at the same time
- Click both earbuds 5 times (this is the reset method)
- Put both earbuds back into the charging case (re-activating)
- Take out both earbuds again (both earbuds flashing blue lights means pairing, until one light goes off, which means they paired successfully)
-
Connect back to Bluetooth
Pairing issues [if only one side is pairing]:
- Begin with both earbuds in the charging case
- Open the lid and note which of the earbuds is blinking
- Press and hold the top button of the earbud that is not blinking until it starts blinking too
- Remove both earbuds from the case and they should both begin pairing with the device
Contact issues [earbuds not firmly contacting with charging case]:
- Place earbuds into charging case
- Close the lid
- As long as the lid can be closed properly, earbuds will get charged (charging case indicator light on = charging)
Other:
- The buttons do NOT work unless the earbuds are connected to a device
- Make sure the charging case has enough power to charge both earbuds
- Make sure the charging pin is cleaned with alcohol
- Make sure the golden connect port and the golden charge pin is clean
If that doesn't help, please see our warranty page for further assistance.
United States